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9343 - Computer Support Technician

Will provide computer networking and software support for the faculty, staff and students in the IU School of Dentistry, as well as faculty and staff in the IU School of Medicine. This position will assist with hardware and software repairs, ordering, tracking of supplies and other administrative responsibilities. In addition, this position will install and upgrade applications and operating systems in accordance with IU Schools of Dentistry and Medicine specifications. This position will be actively involved in the setup/configuration and installation of new equipment and training users in the use of equipment and applications.

Duties and responsibilities:

Troubleshooting and repairing computers (laptop and desktop) and possess the ability for critical thinking in determining what exactly the computer problems are and whether or not they are software or hardware related. Setup and configure a computer system both software and hardware and train the end user in basic functions. Provide support for all faculty and staff within the building; assist with maintaining all walk-in student support. Maintain accurate records (inventory, order/supplies/parts) of all troubleshooting/repair performed on machines. Assist with all audio-visual equipment requests for classroom, conference rooms and labs along with other general computing infrastructure support for dental school.

The successful candidate will consistently perform with high level of multi-tasking ability Must work independently with hardware vendors in attempts to troubleshoot hardware issues. Excellent verbal communication and interpersonal skills. Customer service focused and high level of professionalism. Ability to prioritize, handle emergency and stressful situations as well as difficult people.

Required: Associates degree from an accredited institution or two years of college (at least 60 credit hours earned) in a computer-related discipline), plus 3 years of related experience; or High School diploma, plus 7 years of related experience.

Knowledge of Windows operating systems; basic understanding of networking, Microsoft office experience including excel, outlook, word and PowerPoint.

Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.