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8840 - Student Advocate

The Student Advocate is a key member of the Office of Educational Partnerships and Student Advocacy, within the Division of Student Life, managing ombuds services provided to graduate and undergraduate students and faculty/staff. As a student ombudsman, the Student Advocate is a neutral third party where students can express problems, disputes, or concerns they may have with University policies, procedures, decisions or interactions with faculty/staff for academic and non-academic issues. Generally issues are related to academics, housing, financial or personal misconduct. The Advocate serves as the primary first contact for the emergency withdrawal process and the emergency loan options. The Student Advocate is responsible for developing and maintaining a manual as well as training the professional staff members in the Division of Student Life on the process and procedures, and problem solving techniques. The Student Advocate works with members of the office on educational initiatives and outreach for students and families.

Successful candidates must embody the values of the IUPUI Division of Student Life: diversity, student-centeredness, learning, collaboration, community, integrity, and excellence. The Student Advocate must be able to make decisions often times under strict deadlines and pressure depending on circumstances. The Advocate advises students, faculty and staff about university policies, procedures and institutional resources available and assist in navigating on-campus systems. Investigate, troubleshoot, intervene and personally respond to upset clients and others in crisis situations including student deaths, mental health issues, and disciplinary issues. Guide students in preparing the necessary documentation as well as procedures on how to proceed regarding a complaint or grievance.

IUPUI and the Division of Student Life are committed to diversity among our students, staff and faculty and value the educational benefits flowing from such diversity. Because we place a high priority on cultural diversity on this campus, candidates should explain how they have been and would be involved in advancing this campus goal. For more information please visit our website at

Required: Master’s degree from an accredited institution in higher education, student affairs, counseling or related field, plus 2-3 years of higher education experience in advising, counseling or student service areas. Experience in working a large urban university setting preferred.

***In order to be considered for this position, a complete application which includes a cover letter, resume, and contact information for three professional references must be submitted. ***

Mature judgment and ability to function in crisis situations and under pressure. Nonjudgmental and open to diversity. Ability to handle sensitive information in a responsible and confident manner. Demonstrated experience in conflict resolution, mediation and problems solving skills. Excellent written and oral communication skills, listening skills and diplomacy skills.