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8696 - Network Operations Technician

Under general supervision, the Network Operations Technician will provide support to the Global Research Network Operations Center (GRNOC) daily shift operations in the areas of networks including the IUPUI campus network, the IU state data and video networks, the Indiana Giga-POP, along with other IU supported national and international high performance research and education networks; helps ensure operational availability of networks and related systems, high level network monitoring, problem analysis, tracking, resolution, with strong customer service for all network support areas; assist with diagnosing problems and taking appropriate corrective action.

Job entails rotating shift work, including nights and weekends.

Some key duties and responsibilities: Participate in the operation, support and problem resolution of network support services supported by the IU/IUPUI Global Research Network Operations Center; help ensure operational availability of networks and related systems; participate in network problem analysis, tracking and documenting; assist with diagnosing problems and taking appropriate corrective action; provide problem resolution; perform network monitoring and assessment; provide input to the shift supervisor concerning networking problems; ascertain specific facts of interrelated problems, thus ensuring cross-functional collaboration and information gathering; follow up on customers' problems, requests, and questions with a high degree of customer service for all network support areas.

Required: High School diploma is required. Some college or equivalent work experience in the areas of computer and network operations, customer support, telecommunications or related field is desired. Knowledge of local and wide area networks is a plus. Good oral and written communications skills as well as problem solving and analytical skills. Must be a team player and must type 40-45 WPM.

A writing and typing test will be required of all interviewed applicants.

The Network Operations Center operates 24 hours a day, seven days a week. Shift work, including weekends, evenings and nights is required. Mobility required; must be able to lift heavy objects, such as a workstation or a box full of paper. Punctuality, attendance, keyboarding and staring at a computer monitor for long periods of time very important.

Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.