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8281 - IT Support Center Consultant

IT Support Center Consultant – Information Technology IU Northwest invites applications for the position of IT Support Center Consultant. The IT Support Center Consultant primary responsibilities are:
• To provide technical support and consultation to the IUN community; assist faculty, staff, and students with supported software, operating systems, network connectivity, and the use of IUN services.
• To document, research, and troubleshoot technology related questions and problems. To maintain Help Desk Technical documentation.
• To deliver outstanding customer service via walk-in, phone, and email based support.
• To keep up to date on new software, services, and technology.
• Other tasks as assigned by the Supervisor.

• Preferred registered undergraduate students in good academic standing, pursuing a minimum of 6 credits at IUN in a degree program, have successfully completed a minimum of 26 credit hours, and able to commit to at least a full calendar year.
• Working knowledge of Windows 7, 8, and Mac OS X (10). (An in-depth knowledge in one area with ability to learn others is acceptable.)
• Working knowledge of Office 2010 for Windows and Office 2011 for Mac. (An in-depth knowledge in one area with ability to learn others is acceptable.)
• Working knowledge of IUN systems. (OneStart & OnCourse)
• Working knowledge of web browsers and email clients, especially those supported by IUN: Firefox, Internet Explorer, Safari, Outlook.
• Ability to work effectively, in a highly organized manner, paying close attention to detail.
• Excellent written and oral communications skills. Consultants regularly deliver technical information to individuals with a wide range of ability levels. Ability to converse well in person and by telephone.
• Must be available for 2 to 8.5 hour blocks of time during hours of operation: Monday through Thursday - 7:30 a.m. to 8:00 p.m., Friday -7:30 a.m. to 5:00 p.m., and Saturday - 8:00 a.m. to 12:00 p.m. Number of hours per week negotiable (usually 10 - 20).
• Position(s) are available for year round, multi-year work. Prefer students who are looking to grow with IUN and seek an opportunity to develop broad knowledge in the areas described above. Student hourly or work study.

Qualified applicants should upload resume and cover letter to the IU Northwest OLA (OnLine Application) system at by Jun 30, 2013 to be considered for this position.

One of eight campuses of Indiana University, IU Northwest, is located in metropolitan Northwest Indiana, approximately 30 miles southeast of Chicago and 10 miles from the Indiana Dunes National Lakeshore. The campus has a diverse student population approaching 6,000 students and offers Associate, Baccalaureate and Master degrees in a variety of undergraduate and graduate programs in arts and sciences, business and economics, education, nursing and health professions; public and environmental affairs, and social work.

IU Northwest is an equal employment opportunity, affirmative action employer with a commitment to recruiting and retaining a diverse faculty and staff by expanding employment opportunities for minorities, women and persons with disabilities. Qualified candidates with an interest in developing and implementing curricula that addresses multi-cultural issues and/or with demonstrated success in working with diverse populations of students are strongly encouraged to apply.

PLEASE NOTE: Your referral status may be subject to change based on whether or not you meet basic qualifications or other required criteria.