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7819 - Student Services Representative, Second Language Studies


Job Summary: Functions as the first point of contact for new students, continuing students, and others seeking information and assistance in the Intensive English Program (IEP) office. Opens and closes the office; answers phones; and monitors the IEP e-mail account, replying to and/or forwarding messages from prospective and current students to appropriate recipients. Maintains databases; compiles application documents; and scans and uploads important documents. Deals with solving student problems and new student services including immigration documentation compliance, orientation to the IEP and campus, setting up e-mail accounts, and tasks related to student communication with other campus departments including the Office of International Services, the Health Center, Office of the Bursar, Residential Programs and Services, and University Information and Technology Services.

Participates in IEP registration every seven weeks by taking a lead role in staffing, checking health insurance and registration forms, generating invoices, and accepting payments. Attends required training; makes program purchases; and provides clerical support for the director and fiscal office. Retains and files student records and other office documents and locates paper and electronic files and necessary student information for departmental staff and faculty members. Because of extensive contact with prospective, new, and admitted students and faculty instructors, plays an important role in the recruitment and retention of students and in advancing the program’s educational mission.

 
Qualifications: Review your qualifications prior to applying to ensure that you meet the minimum qualifications for position. Resume and cover letter required.

REQUIRED: High school diploma or GED and one year of office experience.

Strong intercultural communication skills and excellent written and oral communication abilities. Ability to deal with ambiguities and students with low levels of English communication. Familiarity with and a high level of proficiency in using a wide variety of computer programs, including Microsoft Word, Access, Excel and Outlook. Must have an interest in international students and affairs.

Preferred: Experience with internationals students, as well as Indiana University systems.

Applications accepted until February 21, 2013, or until position is filled.


Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.