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7797 - Mobile Device Management Systems Engineer, UITS


Job Summary: Works with technical engineers on exciting projects; works at the forefront of emerging technologies around Indiana University; and helps guide university technical decisions around innovative business solutions.

Under minimal supervision demonstrates proficiency for advanced system management skills, technical design, training, analysis, programming, and other tasks related to the implementation, development and architecture of Mobile Device Management Ecosystems; i.e. Enterprise JAMF Casper service or Microsoft System Centered Configuration Manager at Indiana University for all schools and departments across all campuses. Effectively participates in cross-group collaborations and helps develop the strategy which unifies and standardizes Indiana University’s Mobile Device Management solution utilizing tools and/or resources like Microsoft System Centered Configuration Manager (SCCM) or JAMF Software (Casper Suite).

Helps establish priorities, assigns functions, and maintains policy governing Workplace Deployment and Device Management Solutions at Indiana University; leads all change management activities necessary to ensure runtime goals match the strategy and objectives of enterprise services; provides and applies comprehensive knowledge to bug reporting and isolation, test case authoring and refinement, and automation scripts; and works closely with other teams (engineering, cross functional and cross campus) to resolve highly complex and difficult problems.

Participates in the system design, implementation, research, and troubleshooting of complex issues within the enterprise Mobile Device Management environment; establishes metrics and monitors system configuration to ensure data integrity and optimum system performance metrics are obtained; and oversees enterprise service upgrades, modifications, and reinstallations related to the enterprise service components.

Analyzes and evaluates new capabilities and emerging technologies related to the enterprise-wide of Mobile Device Management Solution; analyzes capacity data and develops capacity plans for enterprise-wide system; and provides technical leadership for strategic projects and initiatives on the enterprise of Mobile Device Management roadmap.

Develops security policies and standards; develops infrastructure and service disaster recovery plans; develops training materials necessary for successful implementation of the enterprise of Mobile Device Management Solution in a multi-tenant environment; and works to standardize and automate repeatable tasks and steps across multiple accounts while providing expert guidance and mentoring to more junior team members.

Participates in information sharing and roundtable discussions which provide advice and leadership to CIC partners, k-12 school corporations, and other colleges and universities as directed; works with other university engineers to develop and publish white papers (authoritative reports or guides) related to of Mobile Device Management Solutions at Indiana University; and submits these white papers to technical conferences.

Qualifications: Review your qualifications prior to applying to ensure that you meet the minimum qualifications for position. Resume and cover letter required.

REQUIRED: Bachelor’s degree in a related discipline and three years of experience in systems administration, networking, and programming.

Combinations of education and experience will be considered.

Knowledge of standard client/server, networking, and internet fundamentals; knowledge and technical proficiency in Mobile Device Management in medium-to-large environments; and knowledge of all aspects of Mobile Device Management including Inventory, Mobile Agents, Security and Compliance, Patch Management, Software Distribution, Remote Control, Settings and Security Management, License Management, Usage Management, and App Distribution.

Preferred: Experience working on enterprise projects or systems in and around Mobile Device management services; experience in other device management technologies, including Active Directory services (AD), Global Service Exchange (GSX), Software Update Server (SUS), and Microsoft System Centered Configuration Manager (SCCM); and knowledge of the following: Mac OS X scripting, PowerShell and virtualization of OS and applications.

Other: Leveraged Services provides a challenging, fast-paced work environment utilizing cutting edge technologies while we aspire to change the future.

Applications accepted until June 27, 2013, or until position is filled.

Indiana University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.